FAQ

Notes: Make a copy of the license code and retain for your records. It is only shown on the screen, not sent to you.
1. Non registered customer:
    A. Register for our support system here.
    B. Fill in all the fields.
    C. In Your domain name, you have to fill the domain name that will be registered. You just need to enter the domain/subfolder without http:// or https:// prefix. Suppose your store is installed within a folder and the URL is https://abc.com/store, then you just need to enter abc.com/store. Or you store URL is https://abc.com, you just need to enter abc.com.
    D. Finally click the REGISTER button. You will be registered into our support system, also the license code will be generated and shown in the screen.

2. Registered customer:
    A. Login here by using your support system username and password.
    B. Fill in all the fields.
    C. In Your domain name, you have to fill the domain name that will be registered. You just need to enter the domain/subfolder without http:// or https:// prefix. Suppose your store is installed within a folder and the URL is https://abc.com/store, then you just need to enter abc.com/store. Or you store URL is https://abc.com, you just need to enter abc.com.
    D. Finally click the OBTAIN button, the license code will be generated and shown in the screen.

Create a support ticket and tell us :
 1. Your extension license code.
 2. The installation URL.
 3. The new installation URL.
 4. The reason of requesting URL changes.

Each extension indicates the extension version needed for the AbanteCart Version. This is easily found on the product page description in Our Store or AbanteCart MarketPlace, and on the extension manual page here in the docs

Our extensions may not support custom template extensions.
Our extensions are developed and tested to work with unmodified default AbanteCart installations. We also insure that all of our extensions work with each other without conflict.
Please contact us to help you with the customization.

Our extension may not work with other developer’s custom extensions.
Our extensions are developed and tested to work with unmodified default AbanteCart installations. We also insure that all of our extensions work with each other without conflict.
Please contact us to help you with the customization.

1. Our Store
2. AbanteCart Marketplace

There are two ways to install the extension.
1. Via admin panel-Extensions-Extensions Store to buy the extension and install it via admin panel.
2. If you purchased the extension via our store, you can upload the extension and install it via admin panel-Extensions-Install Extension-Extension Upload.

Upload the correct extension version and install it via admin panel > Extension > Install Extension > Extension Upload.
For most of the extensions just directly install the extension upgrade without loss of the settings. You do not need to uninstall or delete your existing extension version.

The exceptions to the general rule for specific extensions are listed below:
For upgrading versions of:
1. Telephone Option v1.2.7.4.
2. VAT/Tax Option v1.2.6.4.
3. Advanced Reports v1.2.0.8.
The core/lib/package_manager.php file in some AbanteCart versions must be replaced.Please check the details and find the download here . This should be done PRIOR to install/update of this extension.

For upgrading AbanteCart Core and all versions of Telephone Option Prior to v1.2.7.4, Advanced Reports v1.2.0.8, VAT/Tax ID Option v1.2.6.4:
1. Uninstall the existing extensions.
2. Delete it.
3. Install new version, then setup the settings.

There is a field called Location within our shipper extension. It is used to restrict the shipping locations that was set by you via System -> Localization -> Locations.
Lets say you want to ship to US and UK only. You have to:
1. Create a new location and name it to your desired name (e.g. limited country), then add United States and United Kingdom as the countries that you will ship to from the Location Zones. Please refer to AbanteCart manual about how to create location and edit location zones.
2. Select the limited country (or whatever you named the location) as the location in our shipper location field, save the extension settings.

Our shippers extension will use the dimension that is set in the shippers settings page (by default it's 5x5x5 if you leave the dimension empty), and only use the calculated product weight by our length calculator extension.

You need to turn ON the Ship Product Individually option within products general tab page in order to have shippers use your specific individual product dimensions. This will be treated as a separate shipping.